Home Maintenance & Warranty Guide

Flooring

Defective flooring and installation errors are covered by Broadview warranty for 1 year.

Carpet

Broadview warranty does not cover the following common flooring concerns:

• Fading of carpet color is caused by exposure to light. This is normal.
• Excessive humidity and damp weather can cause the carpet to buckle. This usually disappears with the return of dry weather or proper dehumidification.
• Shading is a characteristic of cut pile carpets and happens when footsteps, or similar contact, compresses the tufts causing them to reflect light differently than those around them. This is not a defect, but merely an aesthetic quality.
• Fluffing or shedding of loose carpet fibers is common during vacuuming and does not harm the carpet. If shedding seems excessive, it is possible that your vacuum cleaner is too powerful for your style of carpet.
• Sprouts are tufts of yarn that stand up higher than the carpet. It is a condition common to new carpets and not a manufacturing defect. Clip off the excess length with scissors or nail clippers, but do not to pull out the tuft or cut it with a knife.

Carpet Care and Maintenance

• Frequently vacuum high traffic areas. This will help to prevent carpet wear.
• The weight of furniture on any carpet will crush the pile. Vacuum against the lay of the tufts to restore the pile, or hold a steam iron several inches above the carpet and steam the dented area lightly; brush tufts upwards.
• We recommend that you have your carpet professionally cleaned from time to time to remove the embedded dirt that causes dullness and premature wear.

Flooring Gaps

Floor Noises

Floor noises are not unusual in new home construction. New wood materials have high moisture content and can contract and expand with temperature changes causing a ‘squeaking’ friction when pressure is applied. For this reason, even an engineered flooring system cannot guarantee a
noise-free floor.

Broadview Homes will attempt to correct floor noises within the first year. Floor noises cannot always be corrected, so we will only make one repair attempt for each affected area.

Laminate, Hardwood and Vinyl Plank Flooring

Broadview warranty does not cover the following common flooring concerns:

• Shrinking and expanding of vinyl plank, laminate and hardwood flooring is caused by humidity levels in the home. Maintaining an adequate level of moisture will help regulate this movement, which is not a warranty-related concern.
• Lifting or swelling of vinyl plank, laminate and hardwood floors caused by water.
• Fading. Exposure to the sun can cause some flooring to fade, and in most cases, this is normal and not warranted by the manufacturer or Broadview Homes.
• Scratches in vinyl plank, laminate and hardwood flooring will occur with use. How easily your flooring scratches will depend on the product itself. Minimize the risk of scratches by applying felt protectors to the bottoms of furniture. Do not move or drag large items like furniture or appliances across flooring without placing protection such as a blanket, or mat, beneath it.

Laminate, Hardwood and Vinyl Plank Care and Maintenance

• Maintain a relative humidity of about 30% - 45% to help prevent expansion and contraction of vinly plank, laminate or hardwood floors, which may cause buckling, peeling, cracking or unattractive gaps between the planks.
• Laminate and hard wood floors will absorb liquids quickly causing the boards to swell. Wipe up spills immediately to avoid damage.
• Although vinyl plank flooring is waterproof, water will still make its way through the joints and cause damage to the sub flooring if left unattended. Wipe up spills immediately to avoid damage.
• Do not use abrasive cleaners like ammonia or chlorine bleach.
• Minimize the risk of scratches in flooring by applying felt protectors to the bottoms of furniture. Do not move or drag large items like furniture or appliances across flooring without placing protection such as a blanket, or mat, beneath it.
• Do not use rubber back floor mats on vinyl floors; this may cause yellow patches.